your audience | Presentation Xpert

By Olivia Mitchell

Your audience’s attention will fade over time unless you take specific steps to keep them engaged. Although our attention span is limited, we do have the ability to refocus on a task. When you push the “Attention Reset Button” you’re giving your audience that opportunity to refocus.

So that’s what you need to do when you’re losing your audience. Push your audience’s Attention Reset Button. Instead of fading to near zero, your audience’s attention will spring back.

How often should you push the Attention Reset Button?

Plan to push the Attention Reset Button about every 10 minutes. This is a practical rule of thumb which seems to work for most audiences. For example, John Medina says in his book Brain Rules:

“I decided that every lecture I’d ever give would come in discrete modules. Since the 10 minute rule had been known for many years, I decided the modules would last only 10 minutes.”

But be aware that your audience’s attention span will vary according to many factors – warmth of the room, time of day, how much sleep they had the night before, how intrinsically interested they are in the topic.

Be prepared to adjust to the needs of your audience. For instance, in the morning you might plan for intervals of 15 minutes between each Attention Reset. During the potentially sleepy after-lunch slot you might decrease that to 5 minutes.

Ways to push the Reset Button

1. Tell a story

We’re hardwired to listen to stories. They instantly engage us and require very little effort to stay focused. Even the sleepiest audience member will perk up when you say “I’ll tell you about a time when this happened to me.”

2. Make them laugh

Nobody can not pay attention when the rest of the audience is laughing. We want to know what’s funny. The critical caveat is that your humor should be relevant to your presentation.

3. Make a transition

Use transition statements as a signal to the audience that they should refocus. They may have become distracted for a couple of minutes and then found it hard to get back on track with what you’re saying. But if you make a transition statement such as:

“So that’s the problem we’re facing, now I’ll go onto my recommendation to address it…” it gives the audience a chance to get back on board.

4. Break for Q&A

The traditional method of ending your presentation with Q&A is a waste of a great way of re-engaging your audience. A short Q&A session during your presentation is more engaging because:

It’s a change from just you talking
Audience members can ask you questions about what they are interested in
There’s a live element to a Q&A session that keeps people hooked.

Build Q&A into your presentation, rather than leaving it till the end.

5. Change something…anything

We pay attention to change. You’re probably not aware of the air conditioning hum running in the background, but as soon as it stops you’ll notice it. Here’s what you can change in a presentation:

Change the type of visual aid you’re using (eg: from PowerPoint to a flipchart or whiteboard.)
Change the spot that you’re presenting from (eg: stage to floor, part of stage.)
Change presenters
Change where people are sitting in the room
Change what audience members are doing (eg: from sitting down to standing up.)

6. Get them to talk

Allowing people to process your ideas by asking them to talk to the person sitting next to them is an excellent way of re-engaging them. For example, you could ask them to share with their neighbor, “What are three things you’ve learned so far in this presentation?”

7. Get them to write

Asking people to reflect by writing is also useful. For example “Write down three things you’ll do differently as a result of my presentation.”

8. Take a microbreak

In a longer session (anything more than 50 minutes) take a 2-3 minute break for people to stretch their legs, use the restroom and refresh their drinks.

Warning: Be Conceptually Relevant

Don’t be one of those people who tries to spice up a deadly dull presentation with cartoons or funny images which are not conceptually relevant. It looks desperate and research by Richard Mayer (the guru of multimedia learning) shows that it harms the ability of the audience to take in your core message.

What ways do you have of pushing your audience’s Attention Reset Button?

About the Author:

Olivia Mitchell is a presentation skills trainer and blogger. Visit her blog Speaking about Presenting for many more valuable presentation tips.

By Greg Owen-Boger

Earlier this week I was coaching a senior executive on a very high-stakes presentation. He told me he wanted to be perceived as trustworthy. Setting trustworthiness as a goal is common among our clients, so there was nothing new about it in this situation.

But as the discussion went on, he asked me what he could do to ensure that his audience saw him as worthy of its trust.

How to Build Trust

His question had me stumped for a bit. Just what exactly CAN someone do to be perceived as trustworthy? Words won’t do it. Saying “trust me” is an engraved invitation NOT to. You can’t stand a certain way, or gesture or smile in a way that would build trust. Presenting solid data is certainly a good and necessary thing to do, but it alone won’t build trust.

Then it occurred to me.

“Their trust is yours to lose,” I said.

I went on to explain that this particular audience is there because they already trust him. They wouldn’t bother if that weren’t true.

So rather than thinking about ways to build trust we should think of ways to maintain the trust we already have. We do that by being truthful, genuine, smart, and attentive to an audience’s needs and views.

We do it by looking them in the eye and really seeing them. We do it by creating excellent visual aids with accurate data. We do it by answering their questions and concerns with complete transparency, even when the data isn’t in our favor.

Finally, we do it by putting their needs ahead of our own.

And the nice thing is, when we do these things, the trust they already have in us grows.

About the Author:

Greg Owen-Boger has been with Turpin Communication since 1995 as a camera man, trainer, project manager and now as an account manager. Trained in management and the performing arts, he brings a diverse set of skills and experience to the organization. He also manages the technology behind Turpin’s eLearning courses.